With seamless CRM integration and a powerful sales dialer, your reps can access more information than ever. Managers and coaches can use live call coaching and recording reviews to optimize calls while they’re still taking place.
A Salesforce dialer can also help you reduce the number of calls that go to voicemail. For example, with a local presence feature, you can display a local dialer number to the recipient to increase their likelihood of answering.
It Saves You Time
A sales dialer saves time by automating processes that would otherwise be very time-consuming. Salespeople spend less time looking through contacts and more time connecting with prospects who are interested in talking to them.
Using a Salesforce dialer also eliminates the need for reps to constantly go back and forth between apps to keep their call logs, notes, and customer accounts updated. This inefficiency can cost a business a lot of money in lost productivity.
Additionally, many Salesforce dialers come equipped with the ability to automatically route calls from your CRM to a specific number or team. It ensures that your leads and customers are called by someone they recognize. It can help increase trust, crucial in getting people to pick up the phone and start a conversation.
Finally, a good sales dialer can make the experience of calling your business more pleasant for your prospects. For instance, many dialers will show your outgoing caller ID as a local number instead of an unfamiliar 1-800 number. That makes it much more likely that your prospect will answer and take the call.
It Keeps Your Leads Warm
If you ask any sales rep, they’ll tell you that warm calling is the best way to close a sale. It is because prospects who receive a call from your sales team have already interacted with the company through its website, downloaded content, or previously talked to a rep. In other words, they meet your criteria for an excellent fit customer and are ready to discuss the details of a potential purchase.
But sales dialers go beyond just making calls, which means they can help your sales team warm their leads. For example, many sales dialers show outbound numbers local to the prospect, making them more likely to pick up. They can also set up voicemail drops when a recorded message is sent to a prospect who has not answered their phone.
Another way that sales dialers help keep your prospects warm is by integrating with your CRM software. When your salespeople identify a prospect who matches their user persona, they can quickly get in touch by clicking on the dialer’s button in Salesforce. It helps streamline communications and saves a lot of time.
It Increases Productivity
A Salesforce dialer allows your team to work through sales lists rapidly. It enables your reps to connect with more clients and prospects, helping you make sales faster.
A sales dialer also helps your team save time by eliminating manual calling tasks like juggling calls, logging data, or referring to spreadsheets. It makes them more productive, allowing them to spend more time selling.
Additionally, a Salesforce dialer provides call analytics and reporting to help improve your performance. These insights can empower managers and coaches to implement strategies that drive conversions.
A good Salesforce dialer will synchronize all data to keep information up-to-date. It will eliminate mistakes, costing businesses in the U.S. trillions yearly. When a customer calls, their account information will automatically pop up on the rep’s screen so that they can greet them by name and quickly get downloaded on all past interaction history. It will make them more efficient and result in happier customers and more sales. You can get all this and more from a single platform with a Salesforce dialer.
It Helps You Make Better Calls
The right dialer software can help you and your team improve the quality of your calls. A good Salesforce dialer can automatically log important data like call time, agent name, and phone number in Salesforce, so your reps don’t have to worry about manually logging the information. This process makes sales more efficient and allows your team to focus on selling.
Additionally, a Salesforce dialer with local presence options can increase customers’ likelihood of answering your calls. The dialer can match your company’s caller ID with a local area code, making the number appear more familiar and trustworthy to the customer.
Finally, a Salesforce dialer can help you make better calls by providing contextual data that informs the salesperson’s conversation with the customer. This information may include the customer’s history with your business, their past conversations, and their current level of satisfaction. By allowing your team to adapt to each customer’s needs, the overall customer experience can be improved.
It Helps You Save Money
If your team spends more time data-entering and updating call logs than they are making sales calls, that’s a lot of money they’re not spending on closing deals and meeting their commission goals. A Salesforce Dialer automates manual tasks like data entry, activity logging, and calling, which helps free up your team’s time so they can spend more time selling.
Depending on how many calls your team makes daily and the length of each call, you could save hours a week by using a dialer. Your team can use a significant amount of time for a year to make more sales.
You can customize and automate your outbound calls with a Salesforce dialer. For example, if you’re making calls to businesses all over the United States, you can display your local number in your prospects’ caller ID to increase your odds of connecting with them. It helps build trust and boosts your sales conversion rates. Plus, you can import call lists and make calls directly from Salesforce to further streamline your process.